Pelayanan Prima

Principles of service excellence :
Service excellence is developed based on the principles of 3 first , we must present Attitude, we must provide Attention, and third , above all customers looking for Action.

Excellence service based on the concept of Attitude covers the following three principles :

1. Serving customers based on the appearance of a polite and harmonious 
2. Serving customers with positive thinking  healthy and logical
3. Serving customers with respect

Excellence service based Attention include five principle :

1. Listen and truly understand the need of customers
2. Observed and appreciate he behavior of the customers
3. Devote full attention to customers

Excellence service based Action include five principles :

1. Recorded each order customers
2. Nothing the needs of customers
3. Reaffirms the need of customers
4. Expressed gratitude to the expectation of customers want to came back